CUSTOMER SERVICE – EMAIL
If you have already purchased BioSlim, and you…
If you are not yet a BioSlim customer, please send inquiries to: info@bioslim.com. (Note: Inquiries from non-BioSlim customers cannot be answered if emailed to any other address.)
- have a service-related inquiry or request (shipping, billing, quality control, Discount Club, etc.) — write to: service@bioslim.com
- need to ask a health-related/BioSlim question: use the Doctor’s HotLine if you’ve already purchased any BioSlim Complete Kit. The email and phone HotLine contact info is included in the Letter From The Doctor that’s in every Kit. To email a general (non-HotLine) question to the doctor’s office — see Ask The Doctor.
- have a general inquiry about the BioSlim product, or if you are having trouble getting answers through normal channels — send email to: info@medicusintl.com
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ORDERS/REORDERS BY PHONE
ORDERING THROUGH LIVE CUSTOMER SERVICE: 1-800-BIO-SLIM (800-246-7546)
- Monday-Friday: 1pm-7pm (Eastern)
- International: Call 702-988-1182
- Use this line to: (a) order any Kit(s) or refill product(s), or (b) change (or cancel) any Discount Club setting.
(Note: This Order Line is not the Doctor’s Hotline number, which comes only with a Complete BioSlim Kit.)
Order Line or Service Line goes to voicemail?
- If your call goes to voicemail, then either all our representatives are helping other customers, or the order/service line is closed. Please check our hours of operation (above); if you are calling after hours, please call back when we’re open — OR leave a voicemail message with your contact info (and detailed request, if feasible).
- Messages left on our voicemail will be answered ASAP — usually on the same day. If you’ve requested a change to your account (Club setting, address, billing, etc.), we will verify that change with you, either by phone or email.
- NOTE: It’s important to include your call-back telephone number in any voicemail message you leave. If possible, also include your email address, as that is very useful for confirming requests and sending notifications.
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FAX and MAIL
FAX:
1-888-273-0896 (toll-free)
1-503-534-9769 (international faxing)
MAIL:
LETTERS & ORDERS ONLY:
Medicus Intl Inc.
7500 W Lake Mead Blvd 9-295
Summerlin, NV 89128-1000
(Note: Product shipments and returns cannot be accepted at this address without prior authorization.)
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CUSTOMER SERVICE – PHONE
1-800-220-SLIM (220-7546)
- Monday-Friday: 1pm-7pm Eastern
(10am-4pm Pacific Time, 12noon-6pm Central) - International: Call 702-988-1182
(Note: This is not the Doctor’s Hotline number, which comes only with a Complete BioSlim Kit.)